Order from MA Department of Public Utilities that prohibits disconnection (or threats to disconnect) electric and gas service due to non-payment of the bill, for the duration of the state of Emergency declared by the Governor

The Department of Public Utilities’ request for comments re: post COVID-19 resumption of customer shut-offs

March 31, 2020 Department of Public Utilities’ letter re: Request for Comments Regarding Best Practices During the Resumption of Shutoff Activities, asking for comment on the treatment of different categories of customers, notifications to customers, potential suspension of late payment fees, payment plans, and ratemaking methodology for arrearage dollars and bad debt write offs related to COVID-19

NCLC-MUPHT-MEDA April 10, 2020 Comments from the National Consumer Law Center, Massachusetts Union of Public Housing Tenants, and the Massachusetts Energy Directors’ Association re: best pactices for resumption of shutoff activities after COVID-19 emergency

April 17, 2020 Comments from the Massachusetts Attorney General re: best practices for resumption of shutoff activities after COVID-19 emergency (PDF)

Earlier request for investigation into competitive supplier industry’s effect on low-income customers (PDF)

April 17, 2020 Comments filed jointly by local utilities re: best practices for resumption of shutoff activities after COVID-19 emergency, with appendix containing April 2, 2020 S&P Global report COVID-19: The Outlook for North American Regulated Utilities Turns Negative

D.P.U. 19-GSEP-01 through D.P.U. 19-GSEP-06, with links to D.P.U. 19-GSEP-06 as an exemplary docket

April 1, 2020 Massachusetts Attorney General’s Emergency Motion to Delay Implementation of Planned Increases in Charges for Gas System Enhancement Programs, requesting a three-month delay in increased gas customer surcharges in light of financial hardship from COVID-19, filed in 19-GSEP-01 through 19-GSEP-06

April 8, 2020 Gas utilities’ Joint Response to the Office of the Attorney General’s Emergency Motion Regarding GSEP Implementation, attaching April 2, 2020 S&P Global report COVID-19: The Outlook for North American Regulated Utilities Turns Negative, filed in 19-GSEP-01 through 19-GSEP-06

April 16, 2020 Massachusetts Attorney General’s Reply in support of the Emergency Motion, filed in 19-GSEP-01 through 19-GSEP-06

April 21, 2020 Gas utilities’ Sur-Reply in opposition to the Emergency Motion, filed in 19-GSEP-01 through 19-GSEP-06

April 30, 2020 Department of Public Utilities’ order in D.P.U. 19-GSEP-06, which includes denial of the Massachusetts Attorney General’s Emergency Motion, at pages 3 through 7

April 14, 2020 National Grid’s Letter in response to the Department of Public Utilities’ March 24, 2020 order prohibiting shut-offs, which notes specific tariff provisions implicated by the order