Covid-19 letter to Competitive Suppliers Requesting a Cease to all Door to Door Marketing
November 27, 2020

Chair’s Seventh Set of Orders under c. 25 s. 4B re COVID-19
November 18, 2020

Fifth Updated Report of the Customer Assistance Working Group, re: Electric and Gas Utility Agreement to Extend Moratorium on Residential Shut-Offs Until April 1, 2021 and Shut-Off Notice Process for Small C&I Customers
November 6, 2020

Letter from AGO and NCLC Requesting Extension of Moratorium on Residential Shut-Offs Until 1, 2021 as to Investor-Owned Water Utilities
November 6, 2020

Fourth Updated Report of the Customer Assistance Working Group, re: Extended Payment Plans to Residential and Small C&I Customers and Terms of Payment Plans to Large C&I Customers
October 16, 2020

Third Updated Report of the Customer Assistance Working Group, re: AGO Data Request on Upcoming Shut-Offs
September 18, 2020

Chair’s 5th Set of Orders under c. 25 s. 4B re COVID-19
September 10, 2020

Order of the Department of Public Utilities adopting and approving the pro forma 2020 small commercial arrearage forgiveness program proposed by the jurisdictional electric and gas companies on behalf of the Customer Assistance and Ratemaking Working Group
September 3, 2020

Ratemaking Working Group Report on Companies’ Proposals for COVID-Related Impacts August 5, 2020_

Joint Comments of the Massachusetts Distribution Companies on Ratemaking Related to COVID -19
August 12, 2020

Department of Public Utilities 20-58 AGO Comments on Ratemaking Working Group Report

Department of Public Utilities’ Order on Customer Assistance Plan from First Report_

Order from MA Department of Public Utilities that prohibits disconnection (or threats to disconnect) electric and gas service due to non-payment of the bill, for the duration of the state of Emergency declared by the Governor

The Department of Public Utilities’ request for comments re: post COVID-19 resumption of customer shut-offs

March 31, 2020 Department of Public Utilities’ letter re: Request for Comments Regarding Best Practices During the Resumption of Shutoff Activities, asking for comment on the treatment of different categories of customers, notifications to customers, potential suspension of late payment fees, payment plans, and ratemaking methodology for arrearage dollars and bad debt write offs related to COVID-19

NCLC-MUPHT-MEDA April 10, 2020 Comments from the National Consumer Law Center, Massachusetts Union of Public Housing Tenants, and the Massachusetts Energy Directors’ Association re: best pactices for resumption of shutoff activities after COVID-19 emergency

April 17, 2020 Comments from the Massachusetts Attorney General re: best practices for resumption of shutoff activities after COVID-19 emergency (PDF)

Earlier request for investigation into competitive supplier industry’s effect on low-income customers (PDF)

April 17, 2020 Comments filed jointly by local utilities re: best practices for resumption of shutoff activities after COVID-19 emergency, with appendix containing April 2, 2020 S&P Global report COVID-19: The Outlook for North American Regulated Utilities Turns Negative

D.P.U. 19-GSEP-01 through D.P.U. 19-GSEP-06, with links to D.P.U. 19-GSEP-06 as an exemplary docket

April 1, 2020 Massachusetts Attorney General’s Emergency Motion to Delay Implementation of Planned Increases in Charges for Gas System Enhancement Programs, requesting a three-month delay in increased gas customer surcharges in light of financial hardship from COVID-19, filed in 19-GSEP-01 through 19-GSEP-06

April 8, 2020 Gas utilities’ Joint Response to the Office of the Attorney General’s Emergency Motion Regarding GSEP Implementation, attaching April 2, 2020 S&P Global report COVID-19: The Outlook for North American Regulated Utilities Turns Negative, filed in 19-GSEP-01 through 19-GSEP-06

April 16, 2020 Massachusetts Attorney General’s Reply in support of the Emergency Motion, filed in 19-GSEP-01 through 19-GSEP-06

April 21, 2020 Gas utilities’ Sur-Reply in opposition to the Emergency Motion, filed in 19-GSEP-01 through 19-GSEP-06

April 30, 2020 Department of Public Utilities’ order in D.P.U. 19-GSEP-06, which includes denial of the Massachusetts Attorney General’s Emergency Motion, at pages 3 through 7

April 14, 2020 National Grid’s Letter in response to the Department of Public Utilities’ March 24, 2020 order prohibiting shut-offs, which notes specific tariff provisions implicated by the order